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Two sunken drain covers - trip hazard

Reported via desktop in the Loose / Raised / Sunken category anonymously at 10:32, Mon 28 October 2024

Sent to Northumberland County Council less than a minute later. FixMyStreet ref: 6666317.

The two drain covers are significantly sunken as to be potential for trip hazard - visually impaired people live adjacent to this and parents and young children. potential too for vehicle damage. What 3 words is range.paramedic.loafer at very end of ogle avenue. Pin on the map won't slide

This report is now closed to updates from the public. You can make a new report in the same location.

Updates

  • Thank you for contacting us about an issue with a drain.

    Our inspection teams will review your report within 10 working days.

    We will investigate drain reports that relate to the following:-

    • Where cars are having to drive on the opposite side of the road due to a blocked drain
    • Where pedestrians are having to walk off the pavement into the road due to a blocked drain
    • Where the road is not passable due to blocked drains
    • Where surface water from the highway is entering business premises
    • Where surface water from the highway is entering private property
    • Where there is a build-up of surface water at a bus stop
    • Where there is a build-up of surface water at pedestrian crossings

    Below are some examples of blocked drains:

    blocked drains

    Posted by Northumberland County Council at 10:32, Mon 28 October 2024

  • State changed to: Investigating

    Updated by Northumberland County Council at 14:39, Mon 28 October 2024

  • State changed to: Action scheduled

    Updated by Northumberland County Council at 14:40, Mon 28 October 2024

  • State changed to: Investigating

    Updated by Northumberland County Council at 14:40, Mon 28 October 2024

  • State changed to: Action scheduled

    Updated by Northumberland County Council at 14:40, Mon 28 October 2024

  • Great news, we have an update.

    We've completed our investigation and works are now planned. We aim to complete repairs within 28 working days.

    Posted by Northumberland County Council at 15:00, Mon 28 October 2024

  • Still open, via questionnaire, 14:30, Mon 25 November 2024

  • Got email a few weeks ago. Still not done. Scheduled again for another 28 days time. And I bet it won’t be done by then. .

    Posted anonymously at 15:19, Mon 23 December 2024
    Still open, via questionnaire

  • I have received v mail about this, following my complaint. Original report was mid October. It’s now mid January. 3 months.

    Posted anonymously at 15:32, Monday 20 January 2025
    Still open, via questionnaire

  • Great news, we have progress on your report.

    Our inspection team have completed their investigations and instructed repairs to be completed. At this time the repair does not meet our immediate repair criteria.

    We have added this repair to our future schedule of works.

    Posted by Northumberland County Council at 11:14, Friday 14 February 2025

  • Originally reported to council mid October 24. After emails to them I’ve just got notification that the job is scheduled! But no date.

    Posted anonymously at 16:54, Monday 17 February 2025
    Still open, via questionnaire

  • Update- We have inspected the issue you reported. Our team have instructed work to be completed in the area. The work has been put onto our planned works programme. Unfortunately we are unable to give you an exact date when this work will be completed. .Thank You.

    State changed to: Closed

    Posted by Northumberland County Council at 13:05, Friday 4 April 2025